Zamtel's mission is to provide cost effective, relevant total communication solutions and services that consistently offer unrivalled customer experience through the use of cutting edge technology and customer focused marketing whilst maximising shareholder value.
Since 1913 when the first analogue exchange was installed in Livingstone, Zamtel has gone through various phases and milestones including the following:
- 1913 – The first manual telephone exchange was installed in today’s tourist capital, Livingstone.
- 1931 – Gentex, a network of teleprinters connecting telegraph offices was introduced between Livingstone and Bulawayo.
- 1958 – Telex service, a network of teleprinters between private subscribers was introduced in Zambia, starting with only 11 subscribers. This service was later expanded along the line of rail and connected to Zimbabwe, Bostwana and South Africa.
- 1964 – Radio telegraph service between Zambia and Kenya was launched.
- 1974 – Mwembeshi Earth Station was built, national and international calls would pass via the Intelsat Standard “A” type.
- 1975 – Post and Telecommunication Corporation (PTC) was formed from the General Post Office (GPO).
- 1981 – 23rd October, Digital microwave link between Chipata and Lusaka to replace copper cables was launched by the former Republican President, Dr. Kenneth Kaunda.
- 1994 – Post and Telecommunications Corporation (PTC) was split into two separate entities, Zamtel and Zampost. Zamtel’s mandate was to concentrate on telecommunications.
- 1995 – Zamtel introduced analogue mobile telephone service.
- 2003 – 14th April, Zamtel introduced mobile GSM service. This was launched by the Late President, Levy Patrick Mwanawasa in Chipata.
- In July 2010 – Zamtel was partially privatized with a 75% shareholding sold to Lap Green of Libya.
- 2011 – ADSL service was introduced on the Zambian market offering fixed broadband internet service to the home and office.
- In January 2012 – The PF Government reversed the sale of Zamtel to 100 percent government ownership.
Today, Zamtel has been transformed into a highly competitive organization led by a team of visionary men and women that fully understand and believe in the transformational and catalytic nature telecommunications can play in the development of Zambia.